Compliments and complaints
We genuinely appreciate hearing when things are going well. Compliments, whether about your therapist, your treatment, or your overall experience help us recognize what’s working and continue to build on it. You’re always welcome to share positive feedback with us, either directly with your therapist, via our contact details, or through the client satisfaction questionnaire you’ll receive after your treatment ends.
Most of our clients are satisfied with the care they receive — but sometimes things may not go as expected.
If you’re not satisfied or have a suggestion, we encourage you to let us know. Your feedback helps us grow, improve, and stay true to our values of respect, connection, and personalized care. Here’s how you can let us know if something isn’t right.
If you have a complaint, please see the procedure outlined below.
How to share a complaint
1. Talk to your therapist or main practitioner
Sharing your feedback directly is often the most straightforward and effective way to resolve concerns.
2. Contact our office team
If the issue isn’t resolved or you’d prefer to speak to someone else, please send an email to our office team. We will ensure that management is informed and will handle your concern appropriately: info@interbeing.nl | 📞 085 303 9441
Complaints procedure
If you cannot reach an agreement with your therapist/ main practitioner or management, you always have the option to file a formal complaint. You can submit a complaint in various ways. In the flyer Klachtenportaal you can read about the possibilities available to you, whether as a client, family member or close relative.
If you remain unsatisfied after this, you will be referred to the Klachtenportaal Zorg. From there it is possible to bring your dispute before the Geschillencommissie Zorg (Disputes Committee).
Additional external options
You may also choose to submit a complaint to the:
● Regional Disciplinary Board: www.tuchtcollege-gezondheidszorg.nl
● Mental Health Inspection: www.igj.nl
● National Healthcare Reporting Point: www.landelijkmeldpuntzorg.nl